RepoHelpdesk documentation
Everything you need to set up RepoHelpdesk, connect your code, and get your team answering customer questions — fast.
New here? See it answer real questions about its own code in the demo, or start a free trial and connect a repo.
What RepoHelpdesk is
RepoHelpdesk lets your employees — support, sales, management, engineering — get fast, accurate answers about your software. All while keeping your source code, data, and proprietary information private — from your employees and even from RepoHelpdesk.
RepoHelpdesk talks to your actual codebase. Your team asks questions in plain English and gets answers based on what the software does today — not what outdated docs say — while keeping your source safely inside your network.
How it fits together
Three pieces do the work. You install one of them — the Agent. Connecting your data is optional.
| Piece | Where it runs | What it does |
|---|---|---|
| The Agent | Your server | Reads your repos locally and runs tool calls on your hardware. |
| AI providers | RepoHelpdesk 1.0 · Claude — on our keys | Read the snippets the Agent sends. No key to set up — every plan includes AI credit, and you top up with prepaid credits. |
| Where your team asks | RepoHelpdesk portal · Slack · Microsoft Teams · Jira | Ask from wherever you already work — same answers, from the same code. We route questions and store metadata, never your code. |
| Your data (optional) | Your database, logs or Jira | Looked up when the code isn't enough — through a Playbook, only the way you allow. |
Find your way around
Pick where you are in the journey.
- Install the Agent → Run RepoHelpdesk on your own server for production use.
- Connect your repos → Point a project at one or more repositories.
- Invite your team → Add people, set roles, grant per-repo access.
- Credits and AI models → AI credit included on every plan. No key to set up.
- Playbooks → Answers from your live data, with an admin approving each lookup.
- Support access → Share one chat with our team instead of sending screenshots.
- RepoHelpdesk for Jira → Answer ticket questions without leaving the issue.
Getting help
Stuck on something the docs don't cover? Email hello@repohelpdesk.com — a person answers, usually within a day. For security questions, reach security@repohelpdesk.com.