Terms of Service

Effective November 6, 2026 · Zigitech Solutions Inc

Draft — this document is pending legal review and may change before it takes effect.

1. The agreement

These Terms of Service ("Terms") are an agreement between Zigitech Solutions Inc, a Florida corporation ("Zigitech", "we", "us"), and the person or organization using RepoHelpdesk ("you", "Customer"). RepoHelpdesk includes our website at https://repohelpdesk.com, the web app, the RepoHelpdesk Agent, the chat widget and browser extension, our integrations with third-party tools, and our APIs (together, the "Service").

You accept these Terms by creating an account, by checking the box at sign-up, or by using the Service. If you accept on behalf of a company or other organization, you confirm that you have authority to bind it, and "you" means that organization. If you don't agree, don't use the Service.

These Terms include our Acceptable Use Policy. Our Privacy Policy explains how we handle personal information. If you have a signed order form or master agreement with us, it takes priority over these Terms where they conflict.

You must be at least 18 years old to use the Service.

2. The Service

RepoHelpdesk lets your team ask questions about your software and get answers read from your code, tickets and other connected sources. The Service has three parts:

• The Agent reads your repositories and connected data and asks an AI model to answer. You run it on your own server, or, with the Managed Agent add-on, we run it for you on a dedicated server.
• Our cloud service passes messages between your users and the Agent, and handles accounts, permissions and billing.
• Channels, such as the web app, the chat widget, the browser extension, and integrations like Jira, Slack and Microsoft Teams, are where your users ask questions.

We may change, add or remove features over time. If we remove a feature you're paying for in a way that materially reduces the Service, we'll tell you in advance. If you then decide to cancel, you can ask for a prorated refund of any prepaid fees for the rest of the current billing period.

Some features are marked as beta, preview or early access. They're provided as-is, may change or be withdrawn, and aren't covered by any service commitment.

3. Accounts and your users

• Give accurate information when you sign up and keep it up to date.
• Keep your sign-in details, access tokens, pairing tokens and Agent credentials secure. You're responsible for everything done under your account, and for everyone you invite to it.
• Tell us right away at legal@repohelpdesk.com if you think your account or credentials have been compromised.
• You decide who in your organization can use the Service and what each person can see. You're responsible for making sure your users follow these Terms.

Your customers and other end users

You can make RepoHelpdesk available to people outside your organization, for example your own customers through the Customer Assistant, the chat widget or a public Guide. When you do:

• Those people are your end users. Your relationship with them, including any terms or privacy notice you show them, is yours to manage.
• You're responsible for choosing what they can ask about and what the assistant can reveal to them. Don't expose repositories, data or Playbooks you wouldn't be comfortable showing them directly.
• You must get any consents and give any notices that the law requires for their data to be processed through the Service.

4. Your code and your data

"Customer Data" means everything you or your users put into or connect to the Service: repositories and source code, tickets, documents, database query results, chat questions and answers, Playbooks, scripts, and files.

• You own your Customer Data. We don't claim any ownership of it.
• You give us permission to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service for you, and as described in these Terms.
• We don't use Customer Data to train AI models, and we don't allow the AI providers that process it on our behalf to train on it either.
• We don't look at your Customer Data unless you ask us to, for example by sharing a chat with our support team, or unless we need to for security, abuse prevention or to comply with the law.
• You confirm that you have the rights you need to connect and use your Customer Data, and that doing so doesn't break the law or anyone else's rights, including any contract or license covering that code or data.

Where your data lives. With a self-hosted Agent, your repositories and chat content stay on your server. Our cloud service stores account details and usage metadata, such as who asked a question, when, and how much AI it used. It doesn't store your code or chat content. With the Managed Agent add-on, your repositories and chat history are stored on a dedicated server we run for you. The Privacy Policy has more detail.

Usage data. We may use aggregated or de-identified data about how the Service is used, such as feature usage, performance and error rates, to run and improve the Service. That data never includes your code or chat content, and it doesn't identify you or your users.

Feedback. If you send us ideas or suggestions, we can use them without owing you anything.

5. AI-generated answers

The Service uses AI models to produce answers, summaries, code explanations, suggested scripts and other output ("Output"). As between you and us, you own the Output we generate for you.

• AI can be wrong. Output may be inaccurate, incomplete, out of date or misleading, even when it sounds confident or cites your code. Don't rely on it as your only source for decisions about security, legal or financial matters, or anything else where a mistake could cause harm. Have a qualified person review it first.
• You're responsible for how you and your users use Output, including what you pass on to your own customers.
• Other customers may receive Output similar to yours. That's how AI models work, and it doesn't give them rights in your data.
• We filter out passwords and keys we find in your code before they reach an answer, but no filter catches everything. Don't keep secrets in your repositories.

AI providers and your key

You can connect your own account with an AI provider such as Anthropic or OpenAI ("bring your own key"). If you do, the Agent sends requests directly to that provider. Your use of it is governed by your agreement with them, and you pay them directly. You can also use AI through our account ("managed AI"). In that case we pay the provider, we bill you for it as described in section 8, and you also agree to follow that provider's usage policies, which we pass on to you here.

6. Playbooks, scripts and the Agent

The Agent runs inside your environment. With Playbooks and custom scripts, it can run code, query databases and take actions in connected systems.

• You control what runs. Playbooks and scripts run only when you or someone in your organization creates, configures or approves them. That includes approvals given through the Service's approval flow.
• You're responsible for the results. You're responsible for what approved Playbooks and scripts do, including any changes to your systems, data or third-party services, even when an AI model suggested or drafted them. Review AI-drafted scripts before approving them.
• Give the Agent only the access it needs. Use read-only credentials and least-privilege accounts wherever you can, and test changes outside production first.
• Keep the Agent up to date. We may require a minimum Agent version to keep the Service secure.

We grant you a limited, non-exclusive, non-transferable license to install and run the Agent, the browser extension and other software we provide, only to use the Service while your subscription is active. Don't modify, reverse-engineer or redistribute that software, except where the law allows it or where an open-source license that comes with a component says otherwise.

7. Third-party services

The Service connects to tools you already use, such as GitHub, GitLab, Bitbucket, Azure DevOps, Jira, Slack, Microsoft Teams, Sentry, cloud databases and AI providers. When you connect one:

• You authorize us and the Agent to access it on your behalf, within the permissions you grant.
• Your use of that service is governed by your agreement with its provider. We're not responsible for third-party services, their availability, or changes to their APIs that affect the integration.
• You can disconnect it at any time.

8. Plans, billing and renewal

• Plans. We offer paid plans billed monthly or annually. Each plan includes a number of paid users (admins and developers), repositories, AI credit and Repo Map updates; people who only ask questions are free. The current plans, prices and what they include are listed on our pricing page, or in your order form for a custom plan. Extra users, add-ons (such as Managed Agent servers or a large repository) and AI use beyond the included credit are billed as shown in the app when you turn them on.
• Automatic renewal. Paid subscriptions renew automatically at the end of each billing period (a month or a year), and we charge the payment method on file at your plan's price until you cancel. You can cancel at any time from the billing settings in the app, or by emailing billing@repohelpdesk.com. Cancelling takes effect at the end of the current billing period. Until then, you keep access to the paid features.
• Trials. A free trial doesn't need a payment method and isn't charged. When it ends without a paid plan, your project becomes read-only: your data stays, but no new answers are given until you choose a plan.
• Users, add-ons and plan changes. Adding users or add-ons, or upgrading, takes effect right away, and the difference for the rest of the billing period is charged then. Removing users or add-ons, downgrading, or switching from annual to monthly takes effect at the next renewal; we don't refund the rest of a period.
• AI credits. Included monthly AI credit and Repo Map updates don't roll over, including on annual plans. Prepaid AI credits can be used only on the Service, aren't cash, and can't be refunded except where required by law or stated in section 2.
• Price changes. We'll give you at least 30 days' notice before a price increase applies to your subscription. If you don't agree, you can cancel before it takes effect.
• Taxes. Prices don't include taxes. You pay any applicable sales, use, VAT or similar taxes, except taxes on our income.
• Late payment. If a payment fails, we'll retry it and let you know. If it's still unpaid after 14 days, we may downgrade or suspend your paid features until it's paid.
• Refunds. Fees are non-refundable except as these Terms or the law require. If you think you were charged by mistake, email billing@repohelpdesk.com within 60 days and we'll look into it.

Payments are processed by Stripe. We don't store your full card details.

9. Acceptable use

You must follow our Acceptable Use Policy. In short: use the Service only for lawful purposes and only on code, systems and data you're authorized to use. Don't abuse, overload, resell or try to break the Service.

10. Confidentiality and security

Each of us will protect the other's non-public business and technical information, including your Customer Data, with at least reasonable care. We'll use it only to carry out this agreement and share it only with employees and contractors who need to know it and are bound by confidentiality obligations. This doesn't apply to information that is or becomes public through no fault of the receiving party, that the receiving party already had or develops independently, or that it must disclose by law. If disclosure is required by law, the receiving party will give notice first where it legally can.

We use reasonable administrative, technical and physical safeguards to protect the Service and Customer Data. If we learn of a security breach affecting your Customer Data, we'll notify you without undue delay. Business customers who need a Data Processing Addendum can request one at legal@repohelpdesk.com.

11. Our property

We own the Service, including its software, design, documentation and brand, and everything we build to improve it. These Terms don't give you any rights in it except the right to use it as described here. You may not use our name or logo without our written permission.

You agree that we may list your organization's name and logo as a customer. You can opt out at any time by emailing legal@repohelpdesk.com.

12. Suspension and termination

• You can stop using the Service and close your account at any time.
• We may suspend access, for the whole account or one user, Agent or integration, if it's needed to prevent harm to the Service, to other customers or to third parties, if you breach the Acceptable Use Policy, or if payment is overdue. Where we reasonably can, we'll tell you first and give you a chance to fix the problem, and we'll restore access once it's fixed.
• Either of us may end this agreement if the other materially breaches it and doesn't fix the breach within 30 days of written notice. We may end it right away for serious or repeated violations of the Acceptable Use Policy.
• We may stop offering the Service entirely with at least 90 days' notice. In that case we'll refund prepaid fees for the period after it ends.

After termination, your access ends. For 30 days afterwards you can ask us to help you export your data. After that, we delete Customer Data we hold, including Managed Agent servers and their storage, except where the law requires us to keep it or it sits in backups that expire on a regular schedule. Data on a self-hosted Agent stays on your server; uninstall the Agent to remove it. Sections 4, 5, 10, 11, 13–16 and any unpaid fees survive termination.

13. Warranties and disclaimers

We'll provide the Service with reasonable skill and care. If it doesn't substantially work as described in our documentation, tell us and we'll try to fix it. If we can't fix it within a reasonable time, either of us may end the affected subscription, and we'll refund prepaid fees for the rest of the period. That is your only remedy for a breach of this warranty.

Except as stated in this section, the Service, the Agent and all Output are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We don't warrant that the Service will be uninterrupted or error-free, that Output will be accurate or complete, or that Playbooks or scripts will produce any particular result.

14. Limitation of liability

To the fullest extent the law allows: (a) neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if it was told they were possible; and (b) each party's total liability arising out of or related to this agreement is limited to the amounts you paid us for the Service in the 12 months before the event that gave rise to the claim, or US $100 if you haven't paid us anything.

These limits don't apply to your obligation to pay fees, to either party's indemnity obligations under section 15, or to liability that can't be limited by law.

15. Indemnification

We'll defend you against any third-party claim alleging that the Service, as we provide it, infringes their intellectual property rights, and pay any resulting damages a court awards or that we agree to in a settlement. If that happens, we may modify the Service so it doesn't infringe, get you a license, or end the affected subscription and refund prepaid fees. This doesn't cover claims caused by Customer Data, by Output, by combining the Service with something we didn't provide, or by your breach of these Terms.

You'll defend us against any third-party claim arising from your Customer Data, from Playbooks or scripts you approved, from your or your end users' use of the Service or its Output, or from your breach of these Terms or the Acceptable Use Policy, and pay any resulting damages a court awards or that you agree to in a settlement.

The party seeking defense must notify the other promptly, let it control the defense and any settlement, and cooperate reasonably. No settlement that admits fault for the other party may be made without that party's consent.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida and applicable US federal law, without regard to conflict-of-laws rules. The state and federal courts located in Florida have exclusive jurisdiction, and both parties consent to them. Either party may seek urgent injunctive relief in any court with jurisdiction.

Before filing a claim, please email legal@repohelpdesk.com so we can try to resolve it informally within 30 days. Where the law allows, claims must be brought individually and not as part of a class or representative action.

17. Changes to these Terms

We may update these Terms from time to time. If a change is material, we'll give you at least 30 days' notice by email or in the app, and we may ask you to accept the new version. If you don't agree, you can cancel before the change takes effect. In that case the previous Terms continue to apply until the end of your current billing period. Changes required by law, or for new features, may take effect sooner. The date at the top of this page shows when this version took effect.

18. General

• Entire agreement. These Terms, the documents they reference, and any signed order form are the entire agreement between us about the Service.
• Assignment. Neither party may transfer this agreement without the other's consent, except to a successor in a merger, acquisition or sale of substantially all of its relevant business or assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, such as outages at hosting or AI providers, natural disasters, or government action. This doesn't excuse payment obligations.
• Export and sanctions. You may not use the Service in, or make it available to anyone in, a country or to a person subject to US sanctions or export restrictions.
• Notices. We'll send notices to the email address on your account. Send legal notices to us at legal@repohelpdesk.com.
• Other terms. If any part of these Terms is unenforceable, the rest still applies. A failure to enforce a right isn't a waiver of it. The parties are independent contractors. There are no third-party beneficiaries.

19. Contact

Zigitech Solutions Inc
Email: legal@repohelpdesk.com